Frequently Asked Question’s

Complimentary Shipping and Handling

Truckee Mountain Rug Co. will carefully wrap your purchase with the pile facing inside to protect your rug during shipping. Merchandise is shipped within five working days of payment. Shipping is complimentary for all addresses in the Continental United States.

Returns

We offer you peace of mind to enjoy a rug in your home for up to one weeks (7 days). As you will see, it takes a little time to get to know your rug; pattern details will make themselves known, and as light quality changes throughout the day, your rug will almost change color before your eyes. However, if you are not perfectly satisfied with the rug, please return it within one week for a complete refund. Rugs returned after 7 days will receive a credit towards the next rug purchase. If rugs are returned soiled or damaged, cleaning or repair charges will be deducted from the refund.

Clearance Items are sold as is. No exchanges or returns will be accepted.

Rug Accessories must be returned within 7 days of delivery if the packaging has not been opened. These items are subject to a 25% restocking fee.

IMPORTANT: Our store location does not accept returns. Please email truckeerug@live.com or call (530) 745-4171 for return shipping information. We will provide specific instructions about how to return your items. Please note that clients are responsible for return shipping charges. Merchandise must be returned in sturdy packaging that will prevent damage during transit.

Persian Rug Cleaning & Maintenance

The best way to protect your rug is to keep it from getting dirty in the first place. It is a good idea to remove outdoor shoes when entering the house (as people do in most rug-weaving countries) if this accords with your lifestyle. Wearing socks is much gentler to a rug than hard outdoor shoes or heels, and leaving your outdoor shoes at the entrance to the house tracks in much less dirt.

Have your rug cleaned only when necessary. Ask yourself a few questions about your living habits: do you live in a rural or urban area, do you have indoor pets, young children, and do you wear your shoes in the house? Depending on your lifestyle, rugs may need cleaning every one to three years.

To judge how dirty a rug is, try this method:

Pick up a corner of the rug and see if there is dirt or grit accumulated on the pad or floor. Then, still holding the corner, kick the back of the rug sharply. If a cloud of debris flies out of the pile, the rug is dirty and needs cleaning. NOTE: some dust and wool fibers are normal!